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These terms and conditions govern the shipment and delivery process of products purchased from https://trymacaw.com/. By placing an order with us, you agree to abide by these terms.
1. Shipping Methods and Carriers:
We utilize reputable shipping carriers to ensure timely and secure delivery of your products. Shipping methods available may vary depending on the destination and product type.
2. Delivery Timeframes:
Minimum Delivery Timeframe: Orders will typically be processed and shipped within 4 business days from the date of purchase, barring any unforeseen circumstances or product availability issues.
Maximum Delivery Timeframe: While we strive to deliver your order in a timely manner, please note that the maximum delivery timeframe is 7 business days from the date of purchase. Delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays.
3. Shipping Costs:
Shipping costs are calculated based on factors such as order weight, destination, and selected shipping method. The shipping costs will be displayed at checkout before you finalize your purchase.
4. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
5. Delivery Address:
It is your responsibility to provide accurate and complete delivery information at the time of purchase. We will not be held liable for any delays or delivery issues arising from incorrect or incomplete address information provided by the customer.
6. Delivery Attempts:
The shipping carrier will make multiple attempts to deliver your package to the provided address. If delivery attempts are unsuccessful, the package may be held at a local distribution center for pickup or returned to us. Additional fees may apply for re-delivery attempts.
7. Delivery Acceptance:
Upon receipt of your order, please inspect the package for any damage or discrepancies. If you notice any issues, please contact us immediately. By accepting the delivery, you acknowledge that the products arrived in satisfactory condition.
8. International Shipping:
For international orders, please note that additional customs duties, taxes, or fees may apply upon delivery. These charges are beyond our control and are the responsibility of the recipient.
9. Order Cancellation and Refunds:
If you wish to cancel your order or request a refund due to delivery delays exceeding the maximum timeframe, please refer to our Refund Policy for detailed instructions.
10. Contact Information:
If you have any questions or concerns regarding our shipment and delivery terms, please contact our customer service team at +91 90543 93071 or macaw3027@gmail.com.
By placing an order on https://trymacaw.com/, you agree to these shipment and delivery terms and conditions.
CANCELLATION POLICYYour order cannot be cancelled once placed and processed. Only COD orders can be cancelled when we call you or Message you for verification of the order. If you need to convey a change in address or contact info after you’ve placed the order, write to us at support@trymacaw.com . We can accommodate these changes only within 12 hours of you placing an order, or before your order has been shipped (whichever is early). Once the order has been shipped these changes unfortunately cannot be accommodated for.
